Refund policy

If you change your mind about your order, Crystalsipco offers a 30-day return period beginning on the day following the delivery of your purchase. To request a return, simply contact us at support@crystalsipco.com, and our team will guide you through the process.

Return Requirements:

• The product must be returned unused and in its original condition.
• All manufacturer seals must remain unbroken.
• The item must not have any damage resulting from customer use or handling.
• The product must be sent back in its original packaging.

To request a return, email support@crystalsipco.com with your order information and the reason for the return. Once your request is approved, we will provide a prepaid return shipping label.

After the returned product arrives at our logistics facility and passes inspection, Crystalsipco will issue the refund within seven business days.

How to Return an Item:

1. Confirm Eligibility: Make sure your return request is submitted within 30 days of the product delivery date.
2. Contact Customer Service: Email us, call our support team, or use our website contact form with your order details and the reason for your return. We will confirm eligibility and provide the required return authorization and instructions.
3. Pack the Product: Carefully place the item in its original packaging and include any accessories or documentation that came with it. The product must be unused.
4. Add Return Authorization: Include the return authorization information and a short explanation of the return inside the package.
5. Send the Package: Ship the return using a trackable and insured shipping service. Crystalsipco is not responsible for packages that are lost during return transit.
6. Send Tracking Details: Once the package has been shipped, provide us with the tracking number so we can follow its delivery and begin the return process.
7. Inspection Confirmation: After receiving and inspecting the returned product, we will notify you whether your refund has been approved.
8. Refund Issuance: Once the return is approved, the refund will be issued to the original payment method within seven business days.

If you receive an item that is damaged or incorrect, please contact us at support@crystalsipco.com within 48 hours of delivery. Faulty or incorrectly supplied products may be returned within 30 days of delivery for a full refund or replacement, with no return shipping charges.

Order Cancellation:

Orders may be canceled or modified at no additional cost before shipping confirmation has been issued. Once the order has been shipped, it will be subject to the return policy outlined above.

Lost or Missing Shipments:

If your order has not arrived within two days after the estimated delivery date, please contact our customer service team. We will investigate the shipment with the carrier. If the package is confirmed to be lost, you may choose between a refund or a replacement.

Refund Information:

Refunds are issued after the returned item has been received and inspected by our team. Following approval, the refund will be credited to the original payment method within seven business days.

If you have any other questions about our return or refund process, please contact the Crystalsipco customer support team.

Contact Information

Store Name: Crystalsipco
Company Name: UNIQUELY DRESSED LTD
Address: 100 MIMOSA DR, CHERRY HILL, NJ 08003, United States

Contact us from 10 AM to 7 PM EST, Monday to Sunday

Contact us, and we’ll get back to you within 12 hours. No need to worry – we’ve got you covered!

Email: support@crystalsipco.com
Phone: +1 (315) 239-1812
Support Hours: 10 AM – 7 PM EST, Monday to Sunday