Thank you for choosing Crystalsipco for your hydration needs. Below you can find information about our order processing and delivery times.

Order Processing:
We typically prepare and dispatch orders within 1–2 business days after the order has been confirmed. Orders received before 12 PM EST, Monday through Sunday, are processed according to this timeframe.

Estimated Delivery:
Once your order has been shipped, delivery is generally expected within 3–5 business days. Deliveries are made Monday through Saturday and are sent directly to the shipping address provided at checkout.

Changed your mind? That’s perfectly fine! You may request a return for any product within 30 days from the date it was delivered. To begin the return process, contact us at support@Crystalsipco.com and make sure the following requirements are met:

• The product must be unused and in new condition.
• Any original manufacturer seal must remain intact and unopened.
• The item must not show damage caused by improper handling or use by the customer.
• The product must be sent back in its original packaging.

If your return meets these requirements, reach out to support@Crystalsipco.com and we’ll provide the necessary return instructions and a prepaid return label. Crystalsipco covers the cost of return shipping.

Once the returned item arrives at our logistics facility, our team will process the return within 7 business days.

Once an order has been submitted, we are currently unable to modify the order details, make edits, or replace any products with different items.

We appreciate your understanding and thank you for your cooperation.

Orders may be canceled provided they have not yet been shipped. If you would like to request a cancellation, please contact our support team using any of the communication options available on our Contact Page.

Once your returned product has been delivered to our warehouse, our team will inspect it before approving the refund. Approved refunds are issued within 7 business days and sent back to the original payment method used for the purchase.

If your order arrives damaged, please contact our customer support team at support@Crystalsipco.com and provide clear photos showing the condition of the product. These images allow us to document the issue with our warehouse team and determine the appropriate replacement solution. Photo evidence is required before we can approve a replacement or refund.

After submitting the photos and contacting our support team, please wait for further instructions from us. Do not throw away the damaged product or its packaging until our team has reviewed your request and responded.

If you are not completely satisfied with your purchase, you may return the item by following the procedure below. These steps will help ensure your return is handled efficiently.

1. Confirm the Return Period:
   Return requests must be initiated within 30 days of the date your order was delivered. The product must be sent back within the applicable return period to remain eligible for a refund or exchange.
2. Contact Our Support Team:
   Get in touch with our customer service team by email, phone, or through our website. Please include your order number, the product you wish to return, and the reason for the request. Once the return meets our requirements, we will provide return authorization and the necessary instructions.
3. Prepare Your Package:
   Carefully place the product in its original packaging whenever possible. Include any accessories, manuals, and other materials that came with the item. The product should be returned in the same condition in which it was received.
4. Add the Return Authorization:
   Include the return authorization information inside the package together with a brief note stating the reason for the return. This helps our team identify and process your return correctly.
5. Send the Return:
   Ship your package to the following return address: 100 MIMOSA DR, CHERRY HILL, NJ 08003, United States
   
   We recommend using a shipping service that provides tracking and insurance. Crystalsipco is not responsible for packages that are lost while being returned.
6. Provide Tracking Information:
   After sending your package, contact our support team with the shipment tracking number. This allows us to monitor the delivery and prepare for the return's arrival.
7. Return Inspection:
   Once the package reaches our logistics facility, the returned product will be inspected. We will then notify you regarding the approval and status of your refund or exchange.
8. Refund Timeline:
   Approved refunds are processed within 7 business days after the returned package has been received by our logistics team. The funds will be sent back to the original payment method used for the purchase. Please be aware that your bank or card issuer may require additional time to reflect the refund in your account.

Following these instructions will help us process your return as quickly and smoothly as possible. If you need further assistance, please contact our customer support team.

For additional details, please review our Return & Refund Policy.

If your order has not arrived and two or more days have passed beyond the estimated delivery date, please contact our customer support team at support@Crystalsipco.com. Once we receive your request, please allow up to 5 days for us to work with the carrier and investigate the shipment’s location.

If the package cannot be located after the 5-day investigation period, it will be considered lost in transit. In that case, you may choose between receiving a full refund or having a replacement order sent to you.